Distance Sales Agreement

Last updated: 2 November 2026

This Distance Sales Agreement (the "Agreement") is made electronically between the Seller named below and the Buyer who places an order on https://bronzehome.com, in accordance with Turkish Law No. 6502 on Consumer Protection (the "Law") and the Turkish Regulation on Distance Contracts (the "Regulation"). The Preliminary Information Form forms an integral part of this Agreement.

Language: This Agreement is issued in Turkish and English. The English version is provided for convenience; if there is any discrepancy between the two, the Turkish version prevails.

1. The Parties

1.1. Seller

1.2. Buyer

The Buyer is the person who places the order, identified by the full name, delivery and billing addresses, telephone number and email address given when ordering. Whether the order is placed with an account or as a guest, the Buyer's details are as shown in the order summary and the order confirmation email. The Buyer is responsible for ensuring that these details are accurate and up to date.

2. Subject of the Agreement

This Agreement covers the sale and delivery of the products the Buyer orders electronically on https://bronzehome.com, whose characteristics and price are shown in the order summary, and sets out the parties' rights and obligations under the Law and the Regulation.

3. The Products

3.1. Main characteristics

The products are brass-bodied, silver- or gold-plated serving, presentation, tableware and decorative pieces, handcrafted in our workshop in Istanbul's Grand Bazaar. The name, model, quantity and main characteristics (such as size and plating) of the products ordered are as stated on the product page and in the order summary.

Because each piece is made by hand, there may be slight variations in size and tone between pieces of the same model, and compared with the product images. These variations are a natural feature of handcraft and are not, in themselves, a defect. Care advice is available in the Care Guide on our website.

3.2. Price

• All prices include VAT. The unit prices and the total price including taxes are as shown in the order summary and the order confirmation email.
• Shipping is free of charge: no delivery costs are charged for deliveries within Türkiye or abroad.
• The Buyer may add gift wrapping at the payment step for a fee of TRY 250. If selected, this fee is shown separately in the order summary. The Buyer may ask for the price not to be included in the parcel and for the invoice to be sent by email instead.
• Orders are placed and paid in the currency chosen by the visitor (TRY, USD or EUR).

4. Payment

At the payment step, the Buyer chooses one of the following methods:

1. Credit or debit card: payment is taken on the secure payment page of iyzico (İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.) with 3D Secure authentication. Instalment options are offered where the card and the issuing bank allow; the terms are shown on the payment page.
2. International cards, Apple Pay and Google Pay: for customers outside Türkiye, payment is taken through Stripe. Apple Pay and Google Pay are not offered for orders with a Turkish delivery address.
3. Bank transfer / EFT: payment is made to the Halkbank account held in the name of Mustafa Balıkcı in the currency of the order, quoting the order number as the payment reference. Preparation of the order begins once the payment reaches the Seller's account.
   • TRY: TR27 0001 2001 4920 0009 1014 23
   • USD: TR02 0001 2001 4920 0053 1004 91
   • EUR: TR42 0001 2001 4920 0058 1004 12
   • SWIFT: TRHBTR2A
4. Cash on delivery: available for deliveries within Türkiye only.

Card details are never passed to the Seller; they are processed only by the relevant payment provider (iyzico or Stripe).

For individual orders an e-Archive invoice (e-Arşiv fatura) is issued, for which the Buyer's Turkish identity number (T.C. Kimlik No) is requested. The billing address may differ from the delivery address.

5. Delivery

• Products are delivered to the address given by the Buyer when ordering, by the Seller's contracted carrier or courier.
• Orders are prepared in our workshop within 7–10 working days. For bank transfer payments, this period starts when the payment reaches the Seller's account.
• Once dispatched, orders are delivered within 1–3 working days in Türkiye and within 2–4 working days by courier abroad.
• The total estimated delivery time is the workshop preparation time plus the shipping time; an estimated delivery date is shown at the payment step.
• Delivery will in no case take longer than 30 days from the date the Seller receives the order. For products prepared to the Buyer's specifications or personal requirements, the delivery time is the one stated in our reply to the custom order request and accepted by the Buyer, which may exceed 30 days.
• The Buyer receives an email each time the order status changes ("Being prepared in the workshop", "Dispatched", "Delivered"), together with tracking details.
• If the parcel appears damaged on delivery, the Buyer is asked to have the carrier's representative record the damage in a written report and to let the Seller know.

If the Seller fails to deliver within the time promised, the Buyer may terminate the Agreement. In that case the Seller will refund all payments received within 14 days of receiving the notice of termination.

If it becomes impossible to fulfil the order, the Seller will inform the Buyer in writing or by email within 3 days of becoming aware of it, and will refund all payments received within 14 days of that notice at the latest. A product being out of stock does not count as impossibility.

6. Right of Withdrawal

6.1. Withdrawal period

The Buyer may withdraw from this Agreement within 14 days of the day on which the product is delivered to the Buyer or to a third party nominated by the Buyer, without giving any reason and without paying any penalty. The Buyer may also withdraw at any time between the conclusion of the Agreement and delivery. Where several products in a single order are delivered separately, the 14-day period runs from delivery of the last product.

6.2. How to withdraw

To withdraw, the Buyer must notify the Seller before the period expires, by email to info@bronzehome.com or in writing to the Seller's address. The Buyer may use the withdrawal form annexed to the Preliminary Information Form or any other clear statement of the decision to withdraw. Help is also available by telephone on +90 532 768 37 77. The burden of proving that the right was exercised in time lies with the Buyer, so we recommend notifying us in writing or by email.

6.3. Returning the product and return costs

• The Buyer must send the product back to the Seller within 14 days of sending the withdrawal notice.
• Returns are made through the contracted carrier or courier designated by the Seller for returns. No return costs are charged to the Buyer for returns made through this carrier.
• If the designated carrier has no branch where the Buyer is located, the Seller will arrange for the product to be collected from the Buyer at no extra charge.
• We kindly ask that the product be returned unused, complete (with all accessories and parts) and, where possible, in its original packaging.
• The Buyer is liable for any change or deterioration resulting from use of the product during the withdrawal period that is not in line with its operation, technical characteristics and instructions for use. Ordinary handling to establish the nature of the product is not affected.

6.4. Refunds

• Whether the Buyer withdraws before or after delivery, the Seller will refund all payments received no later than 14 days from the date on which the Seller receives the withdrawal notice.
• Refunds are made in a single payment, using the same payment method and currency as the original payment, at no cost and without any obligation for the Buyer. Card payments are refunded to the card used; how long the refund takes to appear depends on the card issuer.
• For orders paid by cash on delivery, the refund is made to a bank account in the Buyer's name, as notified by the Buyer.

7. Exceptions to the Right of Withdrawal

Under Article 15(1)(b) of the Regulation, the right of withdrawal does not apply to products prepared to the Buyer's specifications or personal requirements. This covers products requested through the "Custom order request" option on the product page and prepared with the Buyer's approval (for example engraving of text or a name, bespoke dimensions or a special plating). Custom order requests are answered within 2 working days; no additional charge is made without the Buyer's consent, and the Buyer is told before confirming the order that the right of withdrawal will not apply.

The other exceptions listed in the Regulation apply to the extent that they are relevant to the products covered by this Agreement. The absence of a right of withdrawal does not affect the Buyer's statutory rights in respect of defective products.

8. Defective Products and the Buyer's Remedies

A product is defective if it does not match the characteristics stated in the order summary, on the product page, in advertising or as communicated by the Seller, or if it has material, legal or economic shortcomings that reduce or eliminate its value or the benefits the Buyer can reasonably expect for its intended use (Article 8 of the Law). Slight variations in size and tone resulting from handcraft are not, in themselves, a defect.

If a product is defective, the Buyer may choose one of the following remedies under Article 11 of the Law:

1. to rescind the contract, stating that the Buyer is ready to return the product;
2. to keep the product and claim a price reduction in proportion to the defect;
3. to have the product repaired free of charge, at the Seller's expense, unless this would involve excessive cost;
4. where possible, to have the product replaced with a defect-free equivalent.

The Seller must comply with the remedy chosen by the Buyer. If free repair or replacement would place a disproportionate burden on the Seller, the Buyer may choose one of the other remedies. Free repair or replacement will be carried out within 30 working days at the latest. The cost of sending a defective product back is borne by the Seller.

Liability for defects is subject to a limitation period of 2 years from delivery, even if the defect becomes apparent later; this period does not apply where the defect has been concealed through gross negligence or fraud (Article 12 of the Law). To speed things up, please report a defect by email to info@bronzehome.com with photographs of the product.

9. International Delivery and Payment in Foreign Currency

• International shipments are sent DDP (Delivered Duty Paid): customs duties and charges in the destination country are paid by the Seller, and nothing further is charged to the Buyer on delivery.
• For international orders, the Buyer's details are shared with the courier and with the relevant authorities in the destination country for customs and delivery purposes.
• Orders placed in USD or EUR are paid in that currency, and any refund following withdrawal or a defect is made in the same currency. The Seller does not charge any currency conversion or foreign transaction fees that the Buyer's card issuer may apply.
• The right of withdrawal and the refund rules apply equally to international deliveries; please contact the Seller before sending a return.

10. Business Customers

The consumer provisions of this Agreement, in particular the right of withdrawal, apply only to Buyers acting for purposes outside their trade, business or profession. Orders placed by hotels, restaurants and other professional customers following a quotation requested through our "Professionals" page, and orders placed by approved dealers through the dealer panel, are business transactions to which the Law and the Regulation do not apply. These transactions are governed by the terms of the relevant quotation or dealer arrangement and by general law.

11. Personal Data

The Buyer's personal data are processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data for the purposes of concluding and performing this Agreement (order, delivery and invoicing), meeting legal obligations and providing customer service. Further details are set out in the Privacy Notice on our website.

12. Complaints and Dispute Resolution

The Buyer may first send any request or complaint to info@bronzehome.com or call +90 532 768 37 77.

This Agreement is governed by the laws of the Republic of Türkiye. Within the monetary limits set each year by the Turkish Ministry of Trade, the Buyer may bring complaints and objections before the Consumer Arbitration Committee (Tüketici Hakem Heyeti) where the Buyer lives or where the transaction took place. Disputes above those limits may be brought before the Consumer Court (Tüketici Mahkemesi), after the mandatory mediation required by Article 73/A of the Law. Applications to a Consumer Arbitration Committee can also be made online through the Consumer Information System (TÜBİS) on e-Devlet.

Nothing in this Agreement deprives consumers resident outside Türkiye of any protection afforded to them by mandatory provisions of the law of their country of residence.

13. Entry into Force and Acceptance

Before completing the order, the Buyer confirms electronically at the payment step that they have read the Preliminary Information Form and this Agreement, and that they have been informed of the Seller's identity, the main characteristics of the products, the total price including taxes, the payment and delivery arrangements, the right of withdrawal and its exceptions, and the complaint and dispute resolution procedures.

The Agreement is concluded and enters into force when the Buyer gives this confirmation and completes the order. The Seller confirms the conclusion of the Agreement and the order details to the Buyer by email. This Agreement is issued in Turkish and English; in the event of any discrepancy, the Turkish version prevails.