Frequently Asked Questions
Our pieces and materials
What are your pieces made of?
Each piece has a brass body finished with silver or gold plating. From cake stands and trays to candlesticks and tea and coffee sets, it's a pairing that brings together the strength of brass and the warmth of a precious-metal finish.
Where and how are they made?
Everything we sell is made by hand in our workshop in Istanbul's Grand Bazaar. Your order is prepared in the workshop within 7–10 working days and then dispatched.
Will my piece look exactly like the photo?
Very nearly, but not identically. Because each piece is shaped by hand, you may see slight differences in size or tone from one to the next. That isn't a fault – it's the mark of handmade work, and it's what makes your piece one of a kind.
How should I look after my pieces?
To keep plated finishes looking their best for years, have a look at our Care Guide. For silver-plated pieces, we also sell a silver care kit with polishing gel, gloves and cotton pads.
Ordering and payment
How can I pay?
You can pay by credit or debit card through iyzico's secure, 3D Secure-protected payment page. Customers outside Türkiye can also pay by international card, Apple Pay or Google Pay through Stripe (Apple Pay and Google Pay aren't offered for orders to an address in Türkiye). We also accept bank transfer, and cash on delivery for orders delivered within Türkiye. Your card details are handled by the payment provider and never reach us.
Can I pay in instalments?
Yes. When you pay by card through iyzico, instalment options are offered where your card allows them. You'll see the options available for your card on the payment page.
How do I pay by bank transfer?
Please transfer the amount to our Halkbank account in the name of Mustafa Balıkcı. TRY: TR27 0001 2001 4920 0009 1014 23 · USD: TR02 0001 2001 4920 0053 1004 91 · EUR: TR42 0001 2001 4920 0058 1004 12 · SWIFT: TRHBTR2A. Remember to put your order number in the payment reference – we start preparing your order as soon as the payment arrives.
Which currencies can I shop in? Is VAT included?
You can view prices in Turkish lira (TRY), US dollars (USD) or euros (EUR), and your order is placed in whichever currency you choose. All prices include Turkish VAT (KDV).
Do I need an account to order?
No – you're welcome to check out as a guest. With an account, you can also save pieces you love to your favourites.
Why do you ask for a Turkish ID number, and how do I get my invoice?
For individual orders we issue an e-Archive invoice (e-Arşiv fatura), the electronic invoice used in Türkiye, which must show the buyer's 11-digit Turkish ID number (T.C. Kimlik No). We use it only for invoicing and to meet our legal obligations. Your billing address can be different from your delivery address – you can enter each separately at checkout. If you're ordering from outside Türkiye and have a question about invoicing, just get in touch.
Delivery and returns
When will my order arrive, and is delivery free?
Your order is prepared in our workshop within 7–10 working days, then delivered within 1–3 working days in Türkiye or 2–4 working days by courier internationally. You'll see an estimated delivery date at checkout. Delivery is free everywhere we ship, and international orders go out duties paid (DDP): we cover customs duties and import charges, so there's nothing more to pay on arrival. See Shipping & Delivery for the details.
Can I return or exchange something?
Yes. You can cancel within 14 days of delivery without giving a reason – simply email info@bronzehome.com or call +90 532 768 37 77. An exchange works as a cancellation plus a new order. Made-to-order and personalised pieces can't be returned for a change of mind. You'll find every step on our Returns & Exchanges page.
Custom pieces, trade orders and gifts
Can I have a piece engraved or made to my own size?
Yes. Use the "Custom order request" option on the product page to tell us about the engraving, dimensions or plating you have in mind. We'll reply within 2 working days and won't charge anything extra without your approval. Please bear in mind that, by law, personalised pieces made to your specification can't be returned for a change of mind.
We're a hotel, restaurant or business – can we order in volume?
Of course. Hotels, restaurants and other trade customers can request a quote using the form on our Professionals page. Approved dealers have their own dealer panel, where they can see trade prices and prepare quotes.
Can I send my order as a gift?
Absolutely. Add gift wrapping for TRY 250 at checkout and enter the recipient's address as the delivery address. If you tick the option to leave the price out of the parcel, nothing in the package shows what you paid and the invoice is emailed to you instead.
