Shipping & Delivery
Last updated: 2 November 2026
Your order doesn't leave a warehouse – it leaves our workshop in Istanbul's Grand Bazaar. Each piece passes through the hands of our artisans and is carefully packed before it sets off. That's why delivery happens in two stages: preparation in the workshop, then the journey to you.
Delivery times and costs
| Workshop preparation | In transit | Delivery cost | |
|---|---|---|---|
| Within Türkiye | 7–10 working days | 1–3 working days | Free |
| International | 7–10 working days | 2–4 working days (by courier) | Free, duties and taxes included |
Your estimated delivery time is the workshop preparation time plus the transit time. You'll see an estimated delivery date for your order at checkout.
- Paying by bank transfer? We start preparing your order once your payment reaches our account. Please put your order number in the payment reference so we can match it to your order.
- Custom order requests (engraving, bespoke dimensions, a particular plating) receive a reply within 2 working days.
Free delivery
We don't charge for delivery, whether your order is going within Türkiye or abroad. Orders are sent with our partner carriers and couriers.
International orders: duties paid (DDP)
We ship international orders DDP (Delivered Duty Paid). Bronze Home pays all customs duties and import charges, so there's nothing extra to pay when your parcel arrives. To clear customs and complete delivery, the recipient's details are shared with the courier and with the relevant authorities in the destination country.
Tracking your order
We'll email you each time your order moves on to the next stage:
- Being prepared in the workshop – your piece is on our artisans' bench.
- Dispatched – this email includes your tracking details.
- Delivered – your order has arrived.
If your parcel arrives damaged
If you notice the parcel is damaged on delivery, ask the courier to record the damage in a written report. Then email photos of the item and its packaging, along with the report if you have one, to info@bronzehome.com. You'll find what happens next on our Returns & Exchanges page.
Changing your delivery address
If you need to change your delivery address, please contact us at info@bronzehome.com or on +90 532 768 37 77 before your order is dispatched. Once a parcel is on its way, changing the address isn't always possible, so the sooner you let us know, the better.
Your billing address can be different from your delivery address – you can enter each separately at checkout.
Gift wrapping
Sending a present? You can add gift wrapping for TRY 250 at checkout. If you'd like, tick the option to leave the price out of the parcel and have the invoice emailed instead – the recipient won't see what you paid.
Any questions?
For anything to do with shipping and delivery, email us at info@bronzehome.com or call +90 532 768 37 77.
