Preliminary Information Form

Last updated: 2 November 2026

This Preliminary Information Form is provided under Turkish Law No. 6502 on Consumer Protection (the "Law") and the Turkish Regulation on Distance Contracts (the "Regulation") so that the Buyer is informed before a distance sales agreement is concluded for an order placed on https://bronzehome.com. The Buyer reads and confirms this form electronically at the payment step before completing the order; no agreement is concluded without this confirmation. This form forms an integral part of the Distance Sales Agreement.

Language: This form is issued in Turkish and English. The English version is provided for convenience; if there is any discrepancy between the two, the Turkish version prevails.

1. Seller Information

Complaints and requests may also be sent to the address, telephone number and email address above.

2. Buyer Information

The Buyer is the person identified by the full name, delivery and billing addresses, telephone number and email address given when ordering, as shown in the order summary and the order confirmation email.

3. Main Characteristics of the Products

The products are brass-bodied, silver- or gold-plated serving, presentation, tableware and decorative pieces handcrafted in our workshop in Istanbul's Grand Bazaar (such as cake stands, trays, candlesticks, vases, tea and coffee sets and caviar servers). A silver care kit (polishing gel, gloves and cotton pads) is also sold on the website.

The name, model, quantity and main characteristics (such as size and plating) of the products ordered are as stated on the product page and in the order summary. Because each piece is made by hand, there may be slight variations in size and tone between pieces of the same model, and compared with the images; these variations are not, in themselves, a defect.

4. Price and Charges

• All prices include VAT. The unit prices and the total price including taxes are as shown in the order summary and the order confirmation email.
• There are no delivery charges: shipping is free within Türkiye and abroad.
• For international shipments, customs duties and charges are paid by the Seller (DDP); nothing further is charged to the Buyer.
• Optional gift wrapping costs TRY 250; if selected, it is shown separately in the order summary.
• Orders are placed and paid in the currency chosen by the visitor (TRY, USD or EUR).

5. Payment

1. Credit or debit card: via the secure payment page of iyzico (İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.) with 3D Secure authentication. Instalment options are offered where the card and the issuing bank allow; the terms are shown on the payment page.
2. International cards, Apple Pay and Google Pay: via Stripe, for customers outside Türkiye. Apple Pay and Google Pay are not offered for orders with a Turkish delivery address.
3. Bank transfer / EFT: Halkbank, account holder Mustafa Balıkcı. Please quote the order number as the payment reference; preparation of the order begins once the payment reaches the Seller's account.
   • TRY: TR27 0001 2001 4920 0009 1014 23
   • USD: TR02 0001 2001 4920 0053 1004 91
   • EUR: TR42 0001 2001 4920 0058 1004 12
   • SWIFT: TRHBTR2A
4. Cash on delivery: for deliveries within Türkiye only.

Card details are never passed to the Seller; they are processed only by iyzico or Stripe. For individual orders an e-Archive invoice (e-Arşiv fatura) is issued, for which the Buyer's Turkish identity number (T.C. Kimlik No) is requested.

6. Delivery and Performance

• Products are delivered to the address given by the Buyer, by the Seller's contracted carrier or courier.
• Workshop preparation: 7–10 working days (for bank transfer payments, from the date the payment reaches the Seller's account).
• Shipping time: once dispatched, 1–3 working days within Türkiye; 2–4 working days by courier abroad.
• The total estimated time is the preparation time plus the shipping time; an estimated delivery date is shown at the payment step.
• Delivery will in no case take longer than 30 days from the date the Seller receives the order. For products prepared to the Buyer's specifications or personal requirements, the delivery time is the one stated in our reply to the custom order request and accepted by the Buyer.
• The Buyer receives an email each time the order status changes ("Being prepared in the workshop", "Dispatched", "Delivered"), together with tracking details.
• If the parcel appears damaged on delivery, please have the carrier's representative record the damage in a written report and let the Seller know.

7. Right of Withdrawal

7.1. Conditions and period

The Buyer may withdraw from the agreement within 14 days of the day on which the product is delivered to the Buyer or to a third party nominated by the Buyer, without giving any reason and without paying any penalty. The right may also be exercised at any time between the conclusion of the agreement and delivery. Where several products are delivered separately, the period runs from delivery of the last product.

7.2. Procedure

• The withdrawal notice must be sent before the period expires, by email to info@bronzehome.com or in writing to the Seller's address. The Buyer may use the withdrawal form annexed to this form or any other clear statement of the decision to withdraw. Help is also available by telephone on +90 532 768 37 77; for ease of proof, we recommend notifying us in writing or by email.
• The Buyer must send the product back to the Seller within 14 days of sending the withdrawal notice.
• Carrier designated for returns: the Seller's contracted carrier or courier. No return costs are charged to the Buyer for returns made through this carrier. If the carrier has no branch where the Buyer is located, the Seller will arrange collection from the Buyer at no extra charge.
• We kindly ask that the product be returned unused, complete and, where possible, in its original packaging. The Buyer is liable for any change or deterioration resulting from use during the withdrawal period that is not in line with the product's operation, technical characteristics and instructions for use.

7.3. Refunds

• Whether the Buyer withdraws before or after delivery, all payments received will be refunded no later than 14 days from the date on which the Seller receives the withdrawal notice.
• Refunds are made in a single payment, using the same payment method and currency as the original payment, at no cost and without any obligation for the Buyer. For cash on delivery orders, the refund is made to a bank account in the Buyer's name, as notified by the Buyer.

8. Exceptions to the Right of Withdrawal

Under Article 15(1)(b) of the Regulation, there is no right of withdrawal for products prepared to the Buyer's specifications or personal requirements. This covers products requested through the "Custom order request" option on the product page and prepared with the Buyer's approval (for example engraving of text or a name, bespoke dimensions or a special plating). Custom order requests are answered within 2 working days, and no additional charge is made without the Buyer's consent.

The other exceptions listed in the Regulation apply to the extent that they are relevant to the products. The absence of a right of withdrawal does not affect the Buyer's statutory rights in respect of defective products.

9. Defective Products

If a product is defective, the Buyer may choose, under Article 11 of the Law, to rescind the contract, to claim a price reduction in proportion to the defect, to have the product repaired free of charge or, where possible, to have it replaced with a defect-free equivalent. Free repair or replacement will be carried out within 30 working days at the latest, and the cost of sending a defective product back is borne by the Seller. Liability for defects is subject to a limitation period of 2 years from delivery, which does not apply where the defect has been concealed through gross negligence or fraud. Full details are set out in the Distance Sales Agreement.

10. International Delivery and Payment in Foreign Currency

• International shipments are sent DDP (Delivered Duty Paid); customs duties and charges in the destination country are borne by the Seller.
• The Buyer's details are shared with the courier and with the relevant authorities in the destination country for customs and delivery purposes.
• Orders placed in USD or EUR are paid in that currency, and refunds are made in the same currency. The Seller does not charge any currency conversion or foreign transaction fees that the Buyer's card issuer may apply.
• The withdrawal and refund rules apply equally to international deliveries; please contact the Seller before sending a return.

11. Business Customers

The consumer provisions of this form apply only to Buyers acting for purposes outside their trade, business or profession. Orders placed by hotels, restaurants and other professional customers following a quotation requested through our "Professionals" page, and orders placed by approved dealers through the dealer panel, are business transactions to which the Law and the Regulation do not apply.

12. Complaints and Objections

The Buyer may send any request or complaint to info@bronzehome.com or call +90 532 768 37 77.

Within the monetary limits set each year by the Turkish Ministry of Trade, the Buyer may bring complaints and objections before the Consumer Arbitration Committee (Tüketici Hakem Heyeti) where the Buyer lives or where the transaction took place. Disputes above those limits may be brought before the Consumer Court (Tüketici Mahkemesi), after the mandatory mediation required by Article 73/A of the Law. Applications to a Consumer Arbitration Committee can also be made online through the Consumer Information System (TÜBİS) on e-Devlet. Disputes are governed by the laws of the Republic of Türkiye, without prejudice to any mandatory protection afforded to consumers resident outside Türkiye by the law of their country of residence.

13. Personal Data

Personal data provided when ordering are processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data for the purposes of concluding and performing the agreement, meeting legal obligations and providing customer service. Further details are set out in the Privacy Notice on our website.

14. Confirmation

By confirming electronically at the payment step, the Buyer acknowledges having read this form and having been informed, before the agreement is concluded, of the Seller's identity, the main characteristics of the products, the total price including taxes, the payment and delivery arrangements, the right of withdrawal and its exceptions, and the complaint and objection procedures. The conclusion of the agreement and the order details are confirmed to the Buyer by email. This form is issued in Turkish and English; in the event of any discrepancy, the Turkish version prevails.

Annex: Withdrawal Form

Complete and return this form only if you wish to withdraw from the agreement. Send it by email to info@bronzehome.com or by post to the address below.